European Lotteries (EL) Innovation Methodology Workshop 2018

Event Type:Conference
When:28 November 2018
Vienna, Austria
Event Organizer:The European Lotteries Association

IMPROVE & CHALLENGE YOUR CUSTOMER — EXPERIENCE — PROCESS The topics spread from the question of what CX/UX (customer experience / user experience) means for branding to the different personas of your customers. You will dive into tools and methods for CX and UX in hands on sessions. In addition, Lottery experts will take you on a tour through their learnings with integrating cx-methods into their company. They will give you an insight into the fascinating possibilities of CX and UX in this exciting workshop with practical application examples. Participate in their success stories!